Privacy Policy

NarrativeExcellence Association

Effective Date: April 30, 2026

This Privacy Policy explains how NarrativeExcellence Association collects, uses, protects, and discloses personal information in connection with the NarrativeExcellence Association website, membership registration, member account area, courses, Vault resources, implementation support, AI-assisted tools, forms, communications, and related services.

By using the website, creating an account, purchasing a membership, accessing member-only materials, submitting information, or communicating with NarrativeExcellence Association, you agree to the practices described in this Privacy Policy.

1. Privacy Commitment

NarrativeExcellence Association respects member privacy.

NarrativeExcellence Association does not sell member personal information.

NarrativeExcellence Association does not share member personal information for third-party marketing.

NarrativeExcellence Association does not give outside parties access to member personal information except as needed to operate the website, provide membership services, process payments, maintain security, comply with legal obligations, respond to lawful process, protect rights and safety, or with the member’s consent.

2. Information We Collect

NarrativeExcellence Association may collect personal information that you provide directly, information collected automatically through the website, and information received from service providers that support the website and membership system.

Information collected may include:

  • name;
  • email address;
  • username and password credentials;
  • billing information;
  • membership plan and subscription status;
  • payment history and transaction details;
  • account profile information;
  • course enrollment, progress, and completion information;
  • form submissions;
  • support requests;
  • communication preferences;
  • uploaded or submitted materials, if applicable;
  • website usage information;
  • device, browser, and IP address information;
  • login activity and security-related information.

NarrativeExcellence Association does not intentionally request sensitive personal information unless it is necessary for a specific service or support request.

3. Payment Information

Payments may be processed by third-party payment processors.

NarrativeExcellence Association may receive limited payment-related information, such as transaction status, payment amount, membership plan, renewal status, billing contact details, and partial payment identifiers.

NarrativeExcellence Association does not intentionally store full credit card numbers on its own website systems unless specifically provided through a payment processor or required for lawful business records.

Payment processors may collect and process payment information according to their own terms and privacy policies.

4. How We Use Personal Information

NarrativeExcellence Association may use personal information to:

  • create and manage member accounts;
  • process membership registrations, renewals, cancellations, and payments;
  • provide access to member-only materials;
  • manage course enrollment, progress, and completion;
  • provide Vault access and member resources;
  • provide implementation support and AI-assisted tools;
  • respond to support requests and member questions;
  • send account, billing, renewal, access, and service-related communications;
  • send updates about membership resources, courses, support, or Association changes;
  • maintain website security and account integrity;
  • troubleshoot technical issues;
  • improve website functionality and member experience;
  • enforce Terms of Service and membership rules;
  • comply with legal, tax, accounting, and regulatory obligations;
  • protect the rights, property, and safety of NarrativeExcellence Association, members, users, and others.

5. Membership Communications

NarrativeExcellence Association may send members account-related, billing-related, service-related, and membership-related communications.

These may include registration confirmations, payment notices, renewal notices, cancellation confirmations, course access information, important member updates, policy updates, support responses, and other communications related to membership.

Members may be able to unsubscribe from promotional or optional email communications. However, members may still receive non-promotional communications that are necessary for account administration, billing, access, legal compliance, security, or membership operation.

6. Cookies and Website Technologies

The website may use cookies, pixels, log files, analytics tools, or similar technologies to operate the website, remember user preferences, manage login sessions, process memberships, improve functionality, measure usage, and support security.

You may be able to control cookies through your browser settings. Some website features may not work correctly if cookies are disabled.

7. How Personal Information Is Disclosed

NarrativeExcellence Association may disclose personal information only in limited circumstances.

Personal information may be disclosed to:

  • service providers that help operate the website, membership system, payment processing, email delivery, hosting, forms, analytics, security, account management, courses, or support systems;
  • payment processors as needed to process payments, subscriptions, refunds, chargebacks, and billing matters;
  • technology providers used to provide member resources, Vault functions, implementation support, or AI-assisted tools;
  • professional advisors, such as attorneys, accountants, tax professionals, auditors, or insurers, when reasonably necessary;
  • government authorities, courts, law enforcement, or other parties when required by law, subpoena, court order, legal process, or regulatory obligation;
  • parties involved in protecting the rights, property, safety, security, or legal interests of NarrativeExcellence Association, members, users, or others;
  • a successor organization in connection with a merger, acquisition, reorganization, sale, transfer, or similar business transaction;
  • other parties with your consent or at your direction.

NarrativeExcellence Association does not sell member personal information.

NarrativeExcellence Association does not share member personal information for third-party marketing.

8. Service Providers

NarrativeExcellence Association may use third-party service providers to operate the website and provide membership services.

These providers may process personal information only as needed to provide services to NarrativeExcellence Association or as otherwise permitted by their agreements and applicable law.

Service providers may include hosting providers, payment processors, email providers, membership software providers, course platform tools, form tools, security tools, analytics tools, and technical support providers.

9. AI-Assisted Tools and Submitted Content

NarrativeExcellence Association may provide or support AI-assisted tools, prompts, workflows, or implementation support.

If you submit information into AI-assisted tools or related forms, that information may be processed by the tool or service used to provide the AI-assisted function.

Members should not submit confidential, sensitive, regulated, client-identifying, or personally identifying inspection information into AI-assisted tools unless they understand and accept the risks and the applicable terms of the relevant platform or service.

NarrativeExcellence Association may use submitted content to provide support, improve member resources, troubleshoot issues, maintain quality, enforce policies, or operate the member environment.

NarrativeExcellence Association will not sell submitted member content.

10. Vault and Member Materials

Members may access Vault resources, templates, written materials, course materials, and other member-only resources.

NarrativeExcellence Association may collect information about member access, usage, downloads, course progress, and related activity to operate the membership, support members, maintain security, improve resources, and enforce the Terms of Service.

11. Legal Compliance and Lawful Process

NarrativeExcellence Association may disclose personal information when required or permitted by law.

This may include responding to subpoenas, court orders, warrants, regulatory requests, law enforcement requests, legal claims, tax obligations, accounting obligations, or other lawful process.

Where legally permitted and reasonably practical, NarrativeExcellence Association may attempt to notify the affected member before disclosing information in response to legal process, but it is not obligated to do so if prohibited by law, unsafe, impractical, or inconsistent with legal obligations.

12. Data Security

NarrativeExcellence Association uses reasonable administrative, technical, and organizational measures designed to protect personal information.

No website, online service, payment system, email system, hosting environment, or data transmission method can be guaranteed to be completely secure.

Members are responsible for keeping their login credentials secure and notifying NarrativeExcellence Association if they believe their account has been accessed without authorization.

13. Data Retention

NarrativeExcellence Association may retain personal information for as long as reasonably necessary to provide membership services, maintain accounts, comply with legal obligations, resolve disputes, enforce agreements, maintain business records, support tax and accounting requirements, preserve security records, and operate the Association.

When information is no longer reasonably needed, NarrativeExcellence Association may delete, anonymize, archive, or securely retain it according to its business needs and legal obligations.

14. Member Choices and Access

Members may access and update certain account information through the member account area.

Members may also contact NarrativeExcellence Association at support@narrativeexcellence.com to request assistance with account information, privacy questions, or data-related requests.

NarrativeExcellence Association may need to verify your identity before responding to certain requests.

Some information may need to be retained for legal, security, tax, accounting, billing, dispute-resolution, fraud-prevention, or legitimate business reasons.

15. California Privacy Notice

NarrativeExcellence Association is based in California.

California privacy laws may provide California residents with certain rights regarding personal information, depending on whether the law applies to the business and the circumstances of the request. California’s consumer privacy framework includes rights related to knowing what personal information is collected, requesting deletion or correction in certain circumstances, opting out of sale or sharing of personal information, and limiting certain uses of sensitive personal information where applicable.

NarrativeExcellence Association does not sell personal information.

NarrativeExcellence Association does not share personal information for third-party marketing.

California residents may contact support@narrativeexcellence.com with privacy-related questions or requests.

NarrativeExcellence Association will respond to applicable privacy requests as required by law.

16. Children’s Privacy

NarrativeExcellence Association is intended for adults and professional users.

The website and membership services are not directed to children under 13.

NarrativeExcellence Association does not knowingly collect personal information from children under 13. If NarrativeExcellence Association learns that it has collected personal information from a child under 13, it will take reasonable steps to delete that information.

17. Third-Party Links

The website may contain links to third-party websites, tools, platforms, resources, or services.

NarrativeExcellence Association is not responsible for the privacy practices, content, security, or policies of third-party websites or services.

Members and users should review the privacy policies of any third-party services they use.

18. Business Transfers

If NarrativeExcellence Association is involved in a merger, acquisition, reorganization, sale of assets, transfer of operations, or similar transaction, personal information may be transferred as part of that transaction.

Any successor organization may continue to use personal information consistent with this Privacy Policy unless a different policy is provided.

19. Changes to This Privacy Policy

NarrativeExcellence Association may update this Privacy Policy from time to time.

Updated versions may be posted on the website with a new effective date.

Your continued use of the website, account, membership, or member resources after an updated Privacy Policy is posted means you acknowledge the updated policy.

20. Contact

Questions about this Privacy Policy may be directed to:

NarrativeExcellence Association
Email: support@narrativeexcellence.com